Frequently Asked Questions

Welcome to our FAQs section! Here, you'll find answers to the most common questions about our products, pricing, and payment options. If you don’t find what you’re looking for, feel free to contact us — we’re here to help!

Where can I try on MOSH MOSH Shoes?

We are located in Galería Corrientes
Av. Corrientes 4770, Local 17
Villa Crespo – CABA, Argentina


Opening Hours
Monday to Friday: 1 PM – 7 PM
Saturday: 12 PM – 5 PM


No appointment needed — we’ll be happy to welcome you!

Can I request a custom design?

We do not offer made-to-order or custom designs. All our shoes are original, designer-made pieces, and each pair is unique.

However, we work with a variety of models. Contact us, and we’ll help you find the perfect fit for your feet.

Shipping

We ship via:
– Andreani within Argentina
– DHL for international orders


Want to check shipping costs or delivery times? Contact us and we’ll be happy to assist you.

How long does it take for my Mosh Mosh to arrive?

– Andreani (within Argentina): 2 to 5 business days

– DHL (international): 7 to 10 business days

How do I place an order?

You can place your order directly through our website.

If the model or size you’re looking for isn’t available, feel free to contact us — we’ll gladly check stock and help you find the perfect fit for your feet.

How to measure your foot

What You Need:

  • A piece of paper (A4 or larger)
  • A pen or pencil
  • A ruler or measuring tape

Steps to Measure Your Feet:

  1. Place the paper on a hard, flat surface 
  2. Trace your foot:
  3. Mark the longest and widest parts:
  4. Measure the length and width:
  5. Repeat for the other foot — they’re often slightly different sizes.

Tips:

  • Measure at the end of the day, when your feet are largest.
  • Measure without socks
  • If one foot is bigger, go with the larger size

If you have any questions, please contact us

What is the price and payment methods?

Payments can be made via:

  • PayPal
  • Credit and Debit cards via Paypal for international purchase
  • Credit card (Argentina only)
  • Bank Transfer
  • Cash

Returns

We stand by the quality of our products. If you receive a defective item, our Customer Service team will assist you with an exchange or solution tailored to your situation.

Please note: Items must be unused and returned in their original condition and packaging.